Good customer service/bad customer service

The good... Lush

I love visiting the Lush store in Leeds. The last time I visited was a couple of weeks ago, and there was a chap handing out free samples outside the store. I got my hands on a little pot of moisturiser which I was really pleased about.

Once inside I fancied having a browse and didn't really need any help. I was approached almost immediately and promptly left alone when I said I was just having a browse.

I fancied trying out one of the facial soap bars and decided I did need some help after all! I looked around and there were at least 3 free people so I asked the nearest lady to help me.

She was so helpful and informative. She asked me lots of questions about my skin and then advised me on the best product. She had tried this particular product herself and told me what she thought of it, and she knew nearly every single ingredient off by heart and what each ingredient could do for my skin. I was very impressed.

I said I wasn't sure how my skin would react so she offered to give me a small slice of the soap to try for free. That way I could purchase it if it worked well for me.

She told me to pop back in and let them know how it worked for me.

I didn't buy anything but I was still made to feel like a valued customer and I left feeling very happy with my 2 samples, which of course I would purchase if I liked them.

The bad... MAC

I visited the MAC counter in Harvey Nichols in Leeds a couple of days ago as I wanted to pick out a couple of lipsticks to put on my Christmas list.

I tried a couple out on my hand and decided I really really liked one of the colours on my hand.. but I couldn't remember the name of the lipstick!

I spent the next 10 minutes swatching every single lipstick again that I thought it could be but none matched. I should point out by this point not one single person had approached me to ask if I needed help or even to say 'hi'.

I tried to catch someones eye but no, they were either with a customer or wandering about trying to look busy.

I decided to have another go at trying to figure it out for myself, as I really wanted this lipstick and I had convinced myself I was going to buy it there and then. All I needed was a member of staff to help me!

I had one last go at standing by the lipstick stand and looking at every staff member to indicate that I needed some help.

Nope.. nothing..

So I left, empty handed.

This isn't the first time I have tried to buy something at MAC and not been given the time of day.

This is the reason why I only own one MAC item.

What are your experiences with both of these brands?

xxx
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Lola plots her escape

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Lee Stafford: Matt Fat powder

I am always on the look out for hair products that I haven't tried before. When I saw Hele produce a little pink pot from her handbag recently I was intrigued and it turned out it was this! Lee Stafford's Matt Fat powder.

It was £8.99 which seems quite a lot for this tiny little pot but I really wanted to try it. I must also point out that when I got home I realised it was only half full, so I went back to Boots to swap it but it turns out the other 10 on the shelf were all the same! It is meant to be half full! Quite disappointing.

It is a powder designed to give more volume to the root and can also absorb excess oil too. All you have to do is shake a little bit of powder into your roots, salt shaker style, and use your fingers to create the desired effect.

The first time I used this, I used a lot. And when I touched my roots I nearly died. It felt reeeeally dry! When I tried to achieve some volume I ended up with a birds nest at the top and sleek hair the rest of the way. I don't think that look is going to catch on :)

Since then I have got used to how much I need and how to get the desired effect. This product is great for giving me a little bit of lift at the root, as I don't like to have too much volume.

I have yet to find a dry shampoo that I like so this product will also be good for when my roots feel a tad greasy.

Have you tried this or anything similar?

xxx
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Photo of the day & George nail varnish

This was me before work this morning. I tied my hair up and twisted a section down the front to keep my fringe out of my eyes. I like having my hair tied up and out of my face but sometimes it can feel a bit boring. I would love to do a french plait down the front but unfortunately I am not so skilled in the french plait department!

I went for simple makeup: Estee Lauder Double Wear foundation, a tiny bit of Maybelline Pure Cover mineral concealer under my eyes, a little bit of Benefit Thrrrob, and a coat of Maybelline Lash Stiletto mascara. Simples! I usually don't wear a lot of makeup for work, mainly due to lack of time in the morning!

I picked up a couple of nail polishes in Asda last night as I was doing the weekly shop. At £1.50 I thought I would give them a try plus they had a great range of shades! Today I wore number 36 which is 'Smog'.

I have wanted a colour like this for ages and it is perfect! Cheap price, great consistency, it glides on a treat, and even without a base coat or a top coat today (lazy nail painter) it didn't chip or peel away.

The other colour I got was a lilac colour which I will show you soon. Have you ever popped a couple of these in your trolley?

xxx
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Share the Love!

Lipstick and Lollipops is definitely one of the prettiest blogs that I follow. It is jam packed full of girlie stuff and product reviews. It is clear and easy to read which I think is very important.

Cheryl is gorgeous and her photos/swatches are really good!

A really girly blog with a mix of posts. Also, how cute is the blog header! :)

Hayley is stunning and I love her blog. She only has 15 followers which is an outrage so go check it out!

Ella's blog is lovely. There is a mix of shopping trips, FOTDs and reviews. Plus she is gorgeous too!

Lovely, girly blog with detailed posts, and she has the cutest dog!

Before I discovered the world of beauty blogs I regularly read a couple of fashion blogs and they deserve a mention. You may already follow them but if you don't, go subscribe!

Audrey's outfits inspire me a hell of a lot, although I could never look as stylish as she does! She has a gorgeous figure, looks amazing in everything and manages to find so many charity shop bargains. She is the sort of girl I would like to go shopping with!

Frances is a very funny girl. She manages to make a jumpsuit look stylish as opposed to me who looks like a bag of spuds in one! Great outfits and again, she finds a lot of vintage bargains!

Thanks for reading.

xxx
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